Request deletion in the app
- Sign in to the Point Lofi account you want deleted.
- Open Profile, then Help, then Contact Support.
- Select the account category and state that you want your account and associated data deleted.
- Keep the support request available until the request is confirmed. We may ask you to verify control of the signed-in account.
If you cannot sign in
Use the developer contact displayed in the applicable Apple App Store or Google Play listing. Identify the sign-in provider used for Point Lofi, but never send a password, identity token, access token, recovery code, or other credential.
What is deleted
A verified deletion request covers the listener account, linked provider identifier, profile, active sessions, settings, library, playlists, listening and focus records, ambient presets, push tokens, and associated synchronization records.
Support history and narrowly limited legal, security, anti-fraud, transaction, or dispute records may be retained when required or permitted by law. Protected backups, when enabled, expire within 90 days and are not restored for ordinary product use.
Timing
Verified deletion requests are processed within 30 days unless a shorter period is legally required. You will receive confirmation through the support request or available developer contact.